Returns & Refunds
Last Updated on January 19, 2026
Returns & Replacements
Coordinated with our Shipping Policy and Terms for a transparent experience across the UK, USA, Canada, and Europe.
Clear Steps
Aligned with cross-border logistics and modern customer-first support standards.
Fair Outcomes
Balanced policies ensuring mutual confidence for our global shopping community.
Evidence-Based
Fact-based resolutions supported by clear documentation and media verification.
Order Cancellation
- Request cancellation within 12 hours of purchase or before 'Ready to Ship' status.
- Handoff to courier finalizes the order; refer to Return Eligibility post-delivery.
Return Eligibility
- Valid: Defective, damaged, incorrect, or not-as-described items.
- Non-returnable: Perishables, health/beauty, and custom goods.
Time Windows
- Defective: Notify Support within 7 days with media evidence.
- Transit Damage: Report within 48 hours with packaging photos.
How to Start
- Contact Support with order number and evidence to receive an RMA.
- Unauthorized returns may be rejected; always use tracked shipping.
Refunds & Replacements
Processing: Approved refunds hit original payment methods in 5–10 working days.
Replacements: Shipped at no cost for errors on our part, subject to stock availability.
Shipping Costs
We reimburse pre-approved return shipping for our errors. Change-of-mind shipping/fees are customer-borne.
Exchanges
Exchanges for different items may incur price differences and additional regional shipping charges.
Exclusions
Orders are typically ineligible for refund in cases of customer refusal at delivery, incorrect addresses, or repeated failed delivery attempts.
