Privacy Policy
Last Updated on January 19, 2026
Protecting Your Global Data
We build with privacy by design. This Policy explains what we collect, why, and how we share it under appropriate legal safeguards.
Security
Advanced encryption and hardened infrastructure to protect transactions and accounts.
Control
Clear consent choices and the ability to manage your data preferences at any time.
Transparency
Plain-language disclosures on how and why we use data to improve your experience.
Data we collect
- Contact details: Name, email, and address to process orders.
- Account data: Login, preferences, and region settings.
- Metadata: Method and currency; we do not store full card details.
- Usage data: IP and browser data for security and analytics.
How we use it
- Fulfill global orders, deliveries, and clinical replacements.
- Prevent fraud and protect marketplace integrity.
- Improve site performance and regional content relevance.
- Send required legal notices and service communications.
Lawful bases
Contract: To provide requested services like orders and support.
Legitimate interests: Platform security and basic site analytics.
Legal obligation: Compliance with international tax and regulatory requests.
Consent: Marketing communications and optional cookie categories.
Sharing & Transfers
We share data only with trusted partners necessary for operations, such as global logistics, secure processors, and performance analytics. We do not sell personal data. Cross-border transfers use appropriate standard contractual clauses.
Security Protocol
We employ encryption in transit, multi-factor authentication for administrators, and strict internal access controls to protect your global account transactions.
Retention Policy
Data is retained only as long as needed for stated purposes (e.g., fulfilling a 12-month warranty or meeting tax records requirements) before being securely deleted.
Your Privacy Rights
- Access & Rectification: Request copies or corrections.
- Deletion: Request data removal where applicable.
- Objection: Object to marketing or profiling.
- Withdrawal: Revoke consent for non-essential cookies.
